SHIPPING & RETURN POLICY

DELIVERY POLICY

At QadMart, we are committed to providing reliable and efficient delivery services to our customers. Please review the details of our shipping process, fees, timelines, and proof of delivery requirements.

1. Shipping Process & Conditions

Delivery Method: We use trusted courier services to ensure safe and timely delivery of your orders according to customer's country order address.
Order Processing Time: Orders are processed within 2-4 business days after payment confirmation.
Delivery Confirmation: Customers must sign a proof of delivery receipt upon receiving their order. This serves as confirmation that the package has been received in good condition.
Shipment Tracking: A tracking number will be provided via email once the order is shipped. Customers can track their shipment using the provided link.

2. Delivery Fees

We aim to provide competitive shipping rates while maintaining quality service.

Local Delivery (UAE):

Standard Shipping: [free]
Express Delivery (Same-day/Next-day) whenever available: [35] AED

International Shipping:

Shipping fees vary based on the destination and package weight. The exact cost will be calculated at checkout.
Customs & Import Duties: Customers are responsible for any customs duties, taxes, or import fees charged by their respective countries.

3. Estimated Delivery Times

Delivery times vary based on location and selected shipping method.

Local (UAE) Delivery Times:

Standard Shipping: 4 - 14 business days
Express Delivery: Same-day or next-day (if available)

International Shipping Times:

Gulf Countries: 6 – 14 business days
USA & Canada: 6 – 14 business days
Europe: 8 – 14 business days
Oceania (Australia, New Zealand, etc.): 8 – 14 business days

Note: Delivery times may be affected by external factors such as customs processing, weather conditions, or peak shopping seasons.

4. Order Tracking & Customer Support

Tracking Information: Once your order is shipped, you will receive a tracking number via email.
If You Don’t Receive Tracking Details: Contact us at support@qadmart.com for assistance.
Delayed Orders: If your package is delayed beyond the estimated timeframe, please contact us, and we will work to resolve the issue.

5. Proof of Delivery & Customer Responsibilities

Customers must sign a proof of delivery receipt when receiving their package.
If no one is available to receive the package, the courier may attempt re-delivery or leave a collection notice.
Customers should inspect the package upon delivery. Any damaged, defective, or incorrect items must be reported within 24 hours to support@qadmart.com.

6. Delivery Policy Compliance

We ensure all shipped items are securely packaged and meet our quality standards.
QadMart only delivers to locations compliant with UAE shipping regulations.

7. Contact Us

For any inquiries related to shipping, delivery, or order tracking, please contact us at:

📧 Email: support@qadmart.com
📍 Office Address: [R 320 - Um Hurair second - Dubai, UAE]
📞 Phone: [+971 5888 36 35 2]